Return & Refund Policy
Return & Refund Policy
At Lulelle, we want you to be satisfied with your purchase. If you change your mind, you have the right to request a return within 30 days of receiving your order, without having to provide a reason.
After notifying us that you wish to return your order, you have an additional 30 days to send the product back.
How to Request a Return
To request a return, please contact our customer service team at:
Please include your full name and order number so that we can process your request as quickly as possible.
We will provide you with the relevant return instructions.
Please do not return your order without first contacting us.
Return Conditions
When exercising your right of withdrawal, the product should be returned with all supplied accessories and, where reasonably possible, in its original condition and packaging.
You may inspect the product as reasonably necessary to determine its nature and characteristics, but products should not be used beyond what is necessary for this purpose.
Return Shipping Costs
The direct cost of returning your order to us is the responsibility of the customer.
Return shipping costs vary depending on your location and the shipping provider you choose. We recommend checking the rates of your preferred carrier before returning your order.
We strongly recommend using a trackable shipping method and keeping your proof of shipment until your return has been fully processed.
Refunds
Once your return has been received and approved, we will process the applicable refund.
Where applicable, the refund will include the original order amount and standard outbound shipping costs in accordance with your statutory rights.
Refunds will be made using the original payment method unless otherwise agreed.
Please note that it may take additional time for your bank or payment provider to process the refund after it has been issued.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at info@lulelle.com as soon as possible.
Please include your order number, a description of the issue, and, where helpful, photographs showing the problem.
We will review the issue and provide an appropriate solution.
Questions?
If you have any questions about a return or refund, please contact:
Our team will be happy to assist you.