Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise the right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Ongoing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for distance selling of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract;
Means of distance communication: a means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present in the same place;
Terms and Conditions: the present Terms and Conditions of the entrepreneur.

Article 2 – Applicability

These terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated prior to the conclusion of the distance contract that the terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer upon request as soon as possible.

If the distance contract is concluded electronically, the text of these terms and conditions may, in deviation from the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract where the terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon request.

If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and in the event of conflicting terms and conditions, the consumer may always rely on the provision that is most favorable to them.

If one or more provisions of these terms and conditions are at any time wholly or partially void or annulled, the contract and these terms and conditions shall otherwise remain in force, and the relevant provision shall be replaced without delay by mutual agreement with a provision that most closely reflects the intent of the original.

Situations not covered by these terms and conditions shall be assessed in accordance with the spirit of these terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these terms and conditions.

Article 3 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

All offers are non-binding. The entrepreneur reserves the right to amend or adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.

Images of products are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to acceptance of the offer, including in particular:

  • the price, excluding customs clearance costs and import VAT. These additional costs are borne by the customer. The postal or courier service will collect import VAT (possibly together with clearance costs) from the recipient;

  • any shipping costs;

  • the manner in which the contract will be concluded and what actions are required;

  • whether the right of withdrawal applies;

  • the method of payment, delivery, and performance of the contract;

  • the period for accepting the offer or the period during which the price is guaranteed;

  • the cost of distance communication if charged at a rate other than the basic rate;

  • whether the contract will be archived and how it can be accessed by the consumer;

  • how the consumer can review and correct their data before concluding the contract;

  • any languages other than Dutch in which the contract may be concluded;

  • any codes of conduct to which the entrepreneur is subject and how these can be consulted electronically;

  • the minimum duration of the distance contract in the case of an ongoing transaction.

Optional: available sizes, colors, types of materials.

Article 4 – The Contract

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set forth therein.

If the consumer accepts the offer electronically, the entrepreneur shall promptly confirm receipt of the acceptance electronically. Until such confirmation is received, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure electronic data transmission and ensure a secure web environment. If electronic payment is possible, appropriate security measures will be observed.

The entrepreneur may, within legal frameworks, verify whether the consumer can meet their payment obligations and assess relevant factors for responsibly entering into the contract. If there are valid grounds not to conclude the contract, the entrepreneur may refuse an order or attach special conditions.

The entrepreneur will provide the consumer, in writing or on a durable data carrier:

  • the visiting address of the entrepreneur’s establishment for complaints;

  • information on exercising or excluding the right of withdrawal;

  • information about warranties and after-sales service;

  • the information referred to in Article 4(3), unless already provided;

  • termination requirements for contracts exceeding one year or of indefinite duration.

In the case of an ongoing transaction, this applies only to the first delivery.

All contracts are concluded subject to sufficient availability of the products.

Article 5 – Right of Withdrawal

The consumer has the right to withdraw from the contract within 30 days without giving any reason. The cooling-off period starts the day after receipt of the product.

During this period, the consumer shall handle the product and packaging with care and only use it as necessary to assess whether they wish to keep it.

To exercise the right of withdrawal, the consumer must notify the entrepreneur in writing or by email within 30 days of receipt. The product must be returned within 30 days thereafter. Proof of timely return must be provided.

If the consumer fails to notify or return the product within the specified periods, the purchase becomes final.

Article 6 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.
Refunds will be made within 30 days of withdrawal, provided the product has been received or proof of return is supplied.

Article 7 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for products:

  • made to the consumer’s specifications;

  • clearly personal in nature;

  • not suitable for return;

  • perishable or time-sensitive;

  • subject to financial market fluctuations;

  • newspapers and magazines;

  • unsealed audio/video recordings or software;

  • unsealed hygienic products.

For services relating to accommodation, transport, leisure activities on specific dates, services started with consumer consent, and betting/lotteries.

Article 8 – Price

Prices will not be increased during the validity period except due to VAT changes.
Variable pricing may apply to products subject to market fluctuations.

Delivery takes place outside the EU. Import VAT and clearance costs will be charged by the carrier. No VAT is charged by the entrepreneur.

All prices are subject to typographical errors.

Article 9 – Identity of the Entrepreneur

Company name: Strijbosch Trading
Address: Van Wijlickshove 45, Lottum
Email: info@lulelle.com
Chamber of Commerce number: [YOUR KVK NUMBER]
VAT number: [YOUR VAT ID]

Article 10 – Conformity and Warranty

Products comply with the contract and legal requirements. Manufacturer warranties do not affect statutory rights.

Defects must be reported within 30 days. Warranty equals manufacturer warranty.

Warranty does not apply in cases of misuse, unauthorized repair, or abnormal conditions.

Article 11 – Delivery and Performance

Orders are executed within 30 days unless otherwise agreed.
If delivery is delayed or impossible, the consumer may dissolve the contract and receive a refund.

Risk transfers upon delivery to the consumer.

Article 12 – Ongoing Transactions

Consumers may terminate indefinite contracts with one month’s notice.
Fixed-term contracts cannot be automatically extended except as permitted by law.

Article 13 – Payment

Payments must be made within 7 working days.
Incorrect payment details must be reported immediately.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days.
Complaints are answered within 30 days.

Article 15 – Disputes

Dutch law exclusively applies, even if the consumer resides abroad.

Article 16 – CESOP

Due to EU regulations effective from 2024, payment service providers may register payment data in the European CESOP system.